FAQs

FAQs

LOVE WHIMS OR BLACK HEARTS FAQs

Your LOVE WHIMS OR BLACK HEARTS ticket includes; A complimentary yuletide cocktail; Access to the Lobby of Second Chances and entertainment on most nights in the Enchanted Forest.

Please note: Guests must be at Whim Chicago 15 minutes prior to their entrance time.

Ticket is null and void 30 minutes after your ticket time.

Q. What is the required age?

NAUGHTY WHIM is designed to enchant guests above the age of 21.

Q. WHAT TYPES OF EFFECTS DO YOU USE?

We use fog, strobe lights, loud noises, tight spaces and of course live elements. If you are pregnant or have any medical conditions we ask you to consider this before purchasing your ticket.

Q. HOW LONG IS THE WAIT?

We sell tickets every half hour hoping to bring people through and keep the wait times short but this can vary depending on date/time and how busy we are that evenings.

Q. IF I NEED TO LEAVE THE BUILDING, AM I ALLOWED TO GO BACK IN?

You are welcome to return to the Lobby of Second Chances or the Enchanted Forest, but individuals may only enter EXPERIENCE WHIM once.

Disclaimers

  1. WHIM Chicago is a non-profit where all money raised through ticket sales, concessions, and sponsorships goes directly back into the theatre to continue with our mantra of putting Chicago artists back to work and expanding our space.  
  2. Our creatures will NOT touch you. We ask that you do not touch them or any of our props and sets.
  3. All ticket sales are FINAL – no refunds will be given for any reason once a ticket is purchased.
  4. We have our own photographer(s) that walk around and take action shots each night. By purchasing a ticket, you release all talent rights to your image and/or likeness being used on our website, promotional materials, or social media. If you take any photos yourself, please feel free to upload and tag us.
  5. We are not responsible for any damaged or lost items while you are at our haunt. Please secure your belongings on your person.
  6. We will not allow anyone intoxicated to enter the walk-through experience. WHIM Chicago has the right to access all guests before entering.
  7. No large handbags or backpacks will be permitted in the haunt. If you bring a large bag, we reserve the right to hold it or search it before we allow you to enter in the haunt.

GENERAL FAQs

Q. Where can I buy tickets?

Tickets can only be purchased through our site, available here.

Q. CAN I BUY TICKETS AT THE DOOR?

You are welcome to purchase tickets at the door, but we recommend purchasing tickets in advance to ensure availability.

Q. CAN I GIVE MY TICKET TO SOMEONE ELSE?

Ticket names cannot be changed, but with ample notice, we may be able to make accommodations. Please note: Tickets are NON-REFUNDABLE.

Q. WHAT IS TIMED TICKETING?

Timed ticketing allows you entry for a certain window of time, making sure the experience does not get too full! Using our ticketing link, you can navigate to which 30-minute interval of the day you would like to use to enter.

Q. WHAT IF I’M LATE TO MY TIME SLOT?

Late arrivals may not be permitted to enter WHIM unless capacity allows.

Q. DO I NEED TICKETS TO ENTER WHIM?

No, you don’t need a ticket to enter and enjoy a drink in our beautiful Lobby of Second Chances! Tickets to WHIM offer the full experience: a trip through our immersive exhibit, performances in the Enchanted Forest, and one complimentary cocktail – but tickets are not required to visit Whim.

Q. IS WHIM WHEELCHAIR ACCESSIBLE?

Yes! Whim Chicago, the EXPERIENCE WHIM immersive exhibit, and the Enchanted Forest performance space are all compliant with ADA (Americans With Disabilities Act) Standards for accessibility.

Q. HOW LONG CAN YOU STAY AT WHIM?

You are welcome to spend as much time with us as you’d like! EXPERIENCE WHIM takes about 30 minutes to complete, but the Lobby of Second Chances and Enchanted Forest are ready for you all night.

Q. IF I NEED TO LEAVE THE BUILDING, AM I ALLOWED TO GO BACK IN?

You are welcome to return to the Lobby of Second Chances or the Enchanted Forest, but individuals may only enter EXPERIENCE WHIM once.

Q. IS THERE PARKING AVAILABLE AT WHIM?

Parking is limited in the area, so we strongly encourage the use of public transportation and ride shares. Street parking is available, but we do not have a parking lot and cannot validate parking. Reference this page for further information.

Q. DO YOU PERMIT ANIMALS?

We welcome service animals, however, we DO NOT permit any emotional support animal (ESA) or pet and ask you to plan accordingly.

Q. ARE THERE PLACES TO SIT INSIDE WHIM?

There is plenty of seating for individuals across a range of sizes in our Lobby of Second Chances and Enchanted Forest. EXPERIENCE WHIM does not contain seating.

Q. IS WHIM WHEELCHAIR ACCESSIBLE?

Yes! Whim Chicago, the EXPERIENCE WHIM immersive exhibit, and the Enchanted Forest performance space are all compliant with ADA (Americans With Disabilities Act) Standards for accessibility.

Q. CAN I RENT WHIM FOR A PRIVATE EVENT?

Absolutely! We’re excited to plan a special event with you. Reach out with your inquiry to info@stage773.com

Q. HOW LONG CAN YOU STAY AT WHIM?

You are welcome to spend as much time with us as you’d like! EXPERIENCE WHIM takes about 30 minutes to complete, but the Lobby of Second Chances and Enchanted Forest are ready for you all night.

Q. CAN KIDS GO ALONE?

No. Anyone under 18 will need to be accompanied by an adult.

Q. DO I NEED TO WEAR A MASK?

Guests are encouraged but NOT required to wear masks during their visit. Proof of vaccination is NOT required for entry into the exhibition.